SERVICES

RW Creative provides creative digital services including, but not limited to:
• Content Creation
• Social Media Management
• Website Design
• Brand Identity & Design
• Marketing & Creative Consulting

All services are customized to each client and completed in RW Creative’s signature creative style.

PAYMENT

Full payment is required at the time of booking unless otherwise discussed in writing.

Due to the time, strategy, and creative work involved in each project, all payments are non-refundable once work has begun.

Projects requiring extended timelines or custom scopes may require installment payments or deposits.

CREATIVE DIRECTION

By booking with RW Creative, clients acknowledge and trust the creative direction, editing style, design decisions, and artistic approach used throughout the project.

RW Creative maintains creative control over all final deliverables to ensure consistency, quality, and brand integrity.

REVISIONS

Revision limits vary depending on the service booked.

Content Creation:
One minor revision included

Website Design & Brand Identity:
Up to two revision rounds included

Additional revisions, redesign requests, or changes outside the original project scope may require additional fees.

TURNAROUND TIMES

Estimated turnaround times are discussed prior to booking and may vary depending on project scope, workload, and client responsiveness.

RW Creative is not responsible for delays caused by:
• late communication
• missing content or materials
• delayed approvals
• platform outages or technical issues

CONTENT CREATION POLICIES

Standard content sessions include up to 60 minutes of filming unless otherwise agreed upon.

Filming time begins at the scheduled appointment time.

Extended transformation services, corrective color appointments, or lengthy sessions may require custom pricing or additional coverage fees.

Guests should be aware that portions of appointments may be filmed for marketing purposes.

Raw, unedited footage is not provided.

CLIENT RESPONSIBILITIES

Clients are responsible for providing:
• accurate project information
• branding materials
• photos/videos
• website content
• login access
• approvals within a reasonable timeframe

Failure to provide necessary materials may delay project completion.

SOCIAL MEDIA MANAGEMENT

RW Creative does not guarantee engagement, follower growth, sales, or algorithm performance.

Client results may vary based on industry, consistency, audience behavior, and platform changes.

WEBSITE DESIGN

Clients are responsible for maintaining subscription payments related to third-party platforms including website hosting, domains, or software subscriptions unless otherwise discussed.

RW Creative is not responsible for third-party outages, software limitations, or platform-related issues.

INTELLECTUAL PROPERTY

All creative work, designs, graphics, videos, and materials created by RW Creative remain the intellectual property of RW Creative until final payment has been received.

RW Creative reserves the right to display completed projects, designs, and content for portfolio, marketing, and promotional purposes unless otherwise agreed upon in writing.

LIMITATION OF LIABILITY

RW Creative is not liable for indirect, incidental, or consequential damages related to the use of services, websites, content, or marketing materials provided.

RIGHT TO REFUSE SERVICE

RW Creative reserves the right to refuse or discontinue services at any time due to:
• disrespectful behavior
• excessive revisions or communication
• failure to follow policies
• unrealistic expectations
• non-payment

POLICY UPDATES

RW Creative reserves the right to update or modify these terms at any time without prior notice.

Continued use of services after updates constitutes agreement to the revised terms.

RW Creative values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit the RW Creative website, inquire about services, or work with RW Creative.

INFORMATION COLLECTED

RW Creative may collect personal information including:
• name
• email address
• phone number
• social media handles
• billing information
• project details or submitted content

Information may be collected through:
• contact forms
• booking inquiries
• service questionnaires
• email communication
• website analytics

HOW YOUR INFORMATION IS USED

Collected information may be used to:
• communicate about services or projects
• process payments and bookings
• deliver completed services
• improve the client experience
• send updates regarding services or policies
• maintain internal business records

RW Creative does not sell, rent, or trade personal information to third parties.

PAYMENT INFORMATION

Payments are securely processed through third-party payment providers. RW Creative does not directly store sensitive payment details such as full card numbers or banking information.

WEBSITE ANALYTICS

RW Creative may use website analytics tools to better understand website traffic, visitor behavior, and overall site performance. This information is used strictly for business improvement and marketing purposes.

CONTENT & MEDIA

By participating in content creation services, clients acknowledge that approved photos, videos, branding materials, or completed projects may be used for portfolio, social media, marketing, or promotional purposes unless otherwise agreed upon in writing.

DATA SECURITY

RW Creative takes reasonable measures to protect personal information and maintain secure business practices. However, no online transmission or storage system can be guaranteed as completely secure.

THIRD-PARTY SERVICES

RW Creative may utilize third-party platforms including website hosts, scheduling software, payment processors, social media platforms, or analytics tools. RW Creative is not responsible for the privacy practices or policies of third-party services.

YOUR RIGHTS

Clients may request updates or removal of personal information by contacting RW Creative directly.

POLICY UPDATES

RW Creative reserves the right to update or modify this Privacy Policy at any time without prior notice.

Continued use of the website or services after updates constitutes agreement to the revised policy.

Please review RW Creative’s Terms of Service and Privacy Policy prior to booking or purchasing services. These policies outline important information regarding payments, revisions, project expectations, privacy, and client responsibilities to ensure a smooth and elevated experience for all clients.